Returns

Returns at BotanicBridge

At BotanicBridge we want you to be happy with your purchase, but we also understand that sometimes you may want to return a product. That is why we have a clear and fair returns policy for both living and non-living products. Read on for detailed information about our returns policy and how to return a product.

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Returning Live Plants

We do everything we can to ensure that your order arrives in perfect condition. Because living products , such as plants, are fragile and have unique properties, we do not offer a return option for living plants .

Why can't we return live plants?

• Plants are living products that develop and can be affected by various environmental factors such as light, water and temperature. After a plant is delivered to you, it is more likely to be damaged or wilted when it is moved or reshipped.
• Each plant is unique and carefully selected to arrive in the best possible condition. After receipt, we are unfortunately unable to guarantee the health of the plant if it is returned.

What if there is something wrong with my plant? We understand that this can be disappointing, and we want to make sure you are happy with your purchase. If your plant arrives damaged or you have any concerns about the health of your plant, please contact us within 24 hours of receipt . We ask that you provide clear photos of the damaged plant and its packaging so that we can quickly assist you with a solution, such as a replacement or refund.

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Returns of Non-living Products

For non-living products , such as pots, plant accessories, garden supplies and other items, we offer a 14-day returns policy .

Return policy for non-living products:

1. Return period : You have the right to return your non-living products within 14 days of receipt . This means that you can return the product and receive a refund, provided that the product is in its original condition.

2. Returns Policy :

   • The product must be unused, undamaged and in its original packaging.
   • If the product is packed in a box, you must return the box in the same condition. The product must not show any signs of use.
   • The return address is BotanicBridge Returns, [Address] . Please include your order number with your return shipment so we can process your return quickly.

3. Returns Costs : The cost of returning non-living products is at your own expense. We recommend using a traceable shipping method so that you have proof of postage. We cannot accept responsibility for returns lost in transit.

4. Exceptions :

   • Not all non-living products can be returned. For products that are specially made to measure or that are hygienic (such as certain accessories), an exception to the right of return applies.

5. Refund : Once we have received and inspected the returned product, you will receive your refund within 14 days in the same way you paid. Please note that shipping costs are not refundable.

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Steps for Returning Non-Living Products

1. Send an Email : Contact our customer service at info@botanicbridge.com to report your return. Please include your order number, the product you wish to return and the reason for the return.

2. Return Request Confirmation : Once we receive your return request, we will send you a confirmation with further instructions on how to return the product.

3. Send the Product : Pack the product securely in its original packaging, include a copy of your return receipt, and send it back to our return address. Make sure you get a proof of postage so you can track the return process.

4. Check the Refund : Once we receive and inspect the returned product, we will process your refund. This may take up to 14 days.

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What to Do if You Have Problems with Your Order

If there is a problem with your order, such as a damaged or incorrectly delivered product, please contact our customer service within 24 hours of receipt . We are happy to help you and ensure a quick resolution. Please send photos of the problem and a brief description of the issue so we can resolve the situation quickly.

• Damaged or Defective Product : If you received a damaged or defective product, we will offer a replacement product or a refund depending on the situation.
• Received the wrong product : If you accidentally received the wrong product, we will cover the costs of returning and reshipping the correct product.

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Frequently Asked Questions about Returns

1. Can I return live plants? No, live plants cannot be returned due to their fragility and the risk of damage during transport.

2. How can I return a non-living product? You can return non-living products within 14 days of receipt, provided the product is unused and in its original condition. Contact our customer service for instructions.

3. Who pays for the return costs? The return costs are for your own account. We advise you to use a traceable shipping method, so you can follow the package.

4. Will I get my shipping costs back if I return the product? No, the shipping costs are not refunded. Only the cost of the product itself will be refunded, provided it is returned in good condition.

5. How long does it take to receive my refund? Once we have received and inspected the returned product, you will receive your refund within 14 days.

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Contact Us

Do you have any questions about our return policy or would you like to register a return? Please feel free to contact us! We are here to help you and make your return as smooth as possible.

• Email : info@botanicbridge.com​

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At BotanicBridge we strive for customer satisfaction and want to make sure you have a positive experience, even if you need to return a product. We do our best to make everything as easy and transparent as possible!